Four kinds of question
Bookings
Dates, times, meeting points and confirmations.
Paying on the day
The price your booking showed, and paying your Local Host in cash.
Your account
Signing in, your details, password resets and account security.
Trust and safety
Conduct, harassment, anything suspicious, or anything that made you feel unsafe.
What happens next
- Safety reports come first whenever someone may be at risk.
- Bookings that are coming up or under way come next.
- Some questions need us to confirm your identity or your booking before we can answer in full.
To help us reply sooner, include
- Your booking reference, which starts with ET-.
- The email address on your account.
- What happened and when, in a few lines, with a screenshot if it helps.
